STORE POLICY
Payment Plans: A non-refundable deposit of 25% will be required to hold a gecko. This applies for purchases $200 and up. Purchases $199 and down should be paid in full unless otherwise communicated. If you change your mind on the particular gecko you have placed on hold, the deposit amount may be used as credit towards another available gecko. Full payment must be made within 30 days of initial deposit unless otherwise discussed. All sales are conducted through PayPal or Venmo. If full payment is not received within 30 days, the deposit will be forfeited. All animals are first come first serve. Discounts are NOT valid on payment plans unless otherwise stated. No animals will be held without payment. ALL SALES ARE FINAL!
Shipping: Your Zip Code is required for me to get you a shipping quote for the shipping price. Shipping is only available to the lower 48 states of the Continental United States, excluding Alaska and Hawaii. Shipping will be overnight for next day delivery Monday-Thursday. Shipping dates will be when temperatures are between 40-85F here as well as on the receiving end. Shipments will be delivered to the address provided with your order, but shipment to your local FEDEX hub is preferred. If home delivery is chosen, then the buyer will have to be available to receive in person on the first attempt. Shipments held at FEDEX hubs are climate controlled and are therefore the safest method for your animal. Safe shipping temperatures are always at my discretion. I am not responsible for incorrect addresses provided by the buyer nor shipment delays by the courier.
Health Guarantee: All geckos will have a 2-day health guarantee. You are responsible for contacting me via phone, text, email, Instagram, or Facebook message within one hour of receipt to inform me of the arrival condition of your animal. All health guarantees are null and void if you do not contact me within one hour of receipt. In the unlikely event of illness or death within 2 days, you will be offered a replacement gecko of similar quality or a credit towards another gecko. The cost of shipping will not be refunded. You must submit proof of illness or death with clear photographs and/or videos. Injuries sustained after arrival such as from other pets, inappropriate care, and other forms of physical harm, as determined by me, will not be covered under the health guarantee. I reserve the right to request husbandry information. Tail loss during shipment is not covered under the health guarantee (Correlophus ciliatus tails do not regenerate).
For Your Information: All animals are photographed to show as much detail as possible. Attempts will be made to fire but is not guaranteed. Sales will not be made to any persons under the age of 18. I reserve the right to refuse any sale within the animal's best interest. When purchasing an animal from Rel's Reptiles, you are agreeing to the terms and policy above. Local pick up is available in Erie, Pennsylvania.
Sexing: All animals listed as male or female are guaranteed to be that gender. Any specified possible male or female animal is not guaranteed to be that gender. Attempts will be made to pore check, but does not guarantee sex.
